Last updated: 12 February 2026
These Terms and Conditions govern the provision of passenger coach transport services offered under the brand Your Perfect Transport by:
(hereinafter the "Carrier", "we"). The customer is any person who books a seat on one of our scheduled coach trips or orders a private transfer (hereinafter the "Passenger", "you").
We provide coach transport services: return transfers to the destinations listed in our schedule and private/corporate transfers on request. The price of a scheduled trip includes the return coach journey, Wi-Fi on board, an on-board toilet, and drinking water. Unless expressly stated otherwise, the price does not include accommodation, meals, entrance fees, city taxes, local transport, boat rides, cable cars, or any other services at the destination. Time spent at the destination is free time organised by the Passenger independently.
A booking can be made through the request form on this website, by phone, by email, or via WhatsApp/Telegram. After receiving your request, we will contact you by phone to confirm availability, the exact departure point and time, and the payment method. The contract of carriage is concluded at the moment we confirm your booking during this call (or in a follow-up message) and you accept it. By submitting a booking request you confirm that you have read and agree to these Terms and Conditions.
All prices are stated in Czech crowns (CZK) per person and are final for the transport service described in Section 2. Payment is made by bank transfer to our account 9352839003/5500 within the deadline agreed during the confirmation call. A seat is guaranteed only after payment has been received. If payment is not received by the agreed deadline, we may release the seat to another passenger.
You may cancel your booking by phone or email. The following cancellation fees apply, calculated from the price paid:
Instead of cancelling, you may transfer your seat to another person free of charge if you inform us of the substitute passenger's name and phone number no later than [24] hours before departure.
Statutory note: in accordance with Section 1837(j) of Act No. 89/2012 Coll., the Czech Civil Code, the right to withdraw from a distance contract within 14 days does not apply to contracts for passenger transport provided on a specific date or within a specific period. The cancellation conditions above therefore apply instead.
Departure and return times are indicative and may change due to traffic, weather, border controls, or other circumstances beyond our control. We will inform you of any significant change as soon as possible using the contact details you provided. We reserve the right to cancel a trip if the minimum number of passengers is not reached or in cases of force majeure; in such a case you will be offered an alternative date or a full refund of the amount paid for the transport. The Carrier is not liable for services purchased by the Passenger independently at the destination (tickets, reservations, etc.) in the event of a change or cancellation of the trip.
The Carrier is liable for the transport service in accordance with generally binding legal regulations of the Czech Republic. The Carrier is not liable for delays or failure to perform caused by circumstances beyond its control (traffic accidents, road closures, extreme weather, decisions of public authorities, etc.), nor for the Passenger's personal belongings left in the coach or lost during free time at the destination. We recommend that Passengers arrange their own travel insurance covering medical care abroad.
Any complaints regarding our services can be sent to yourperfecttransport@gmail.com or raised by phone at +420 775 354 320. We will respond within 30 days at the latest.
If you are a consumer and we are unable to resolve a dispute directly, you have the right to out-of-court settlement of the dispute. The competent body is the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 796/44, 110 00 Prague 1, www.coi.cz. You may also use the EU online dispute resolution platform at ec.europa.eu/consumers/odr.
Information on how we process your personal data (name, phone number, email address provided in the booking form) is available in our Privacy Policy. The controller of your personal data is Your Perfect Travel s.r.o.
These Terms and Conditions are governed by the laws of the Czech Republic. If any provision of these Terms is found invalid, the remaining provisions remain in force. We may update these Terms from time to time; the version valid at the moment of booking applies to your trip. These Terms are effective from 24 August 2026.